Shipping & Delivery
Fast, Efficient Order Shipping & Delivery
At The Bamboo Factory, fast, efficient shipping & delivery is our standard procedure, no matter where your items are being sent. We have partnered with the most reliable courier services in different local areas to provide you with the careful and timely delivery of your bamboo products.
Our Bamboo shipping process is purposely simple. As soon as your payment clears, your order is processed and the items are collected from our warehouse. Order processing is usually completed within two business days. We do our best to ensure all the items listed on our website are in stock. If, however, your item is suddenly unavailable, you will be immediately notified via email explaining the situation and listing your options.
Once processing is complete, your items are then entrusted to one of our partner couriers. Barring any unforeseeable circumstances such as inclement weather, shipping times within the UK are usually between 3-5 business days. In some cases, delivery times may vary. You will receive notification of such when your order ships out.
The Bamboo Factory offers free delivery on orders above £50. You may also choose to avail yourself with our Next Day Delivery Service or Expedited Delivery for orders within the UK. Alternately, you may select our Two Day Guarantee Delivery service for deliveries within most of Europe. All Bamboo shipping options are available on the checkout page. Please contact us to learn more about your available Bamboo shipping options before placing your order.
The Bamboo Factory will not be held liable for any damages, losses, charges, or expenses due to delays caused by any other reason than negligence on our part. The customer agrees to assume ownership of and responsibility for the ordered goods once they are delivered to the shipping address indicated on the order page. Delaying the acceptance of order delivery will not transfer liability to The Bamboo Factory, with the exception of said negligence on our part.
The Bamboo Factory is a trading name belonging to Devour Retail Group Ltd
Company No: 10210768