Privacy Policy

The Bamboo Factory understands and values any private information that you share with us. This privacy policy has been composed to better inform and serve our users. Those users who are concerned with how their information is being used online can find here our policies on how personal information and other data is collected, used, protected and otherwise handled in relation to website use. Please read this privacy policy carefully to better understand what you agree to when you use our website.

Personal information collected from website users

When registering and ordering on The Bamboo Factory website, you may be asked, as appropriate, to enter your name, email address, mailing address, phone number, payment information or other details to help process your order and improve your experience.

The Bamboo Factory collects such information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, provide us with feedback, or otherwise enter information on The Bamboo Factory website.

Use of information

The Bamboo Factory may use the information in the following ways:

  • To personalise your experience,
  • To allow us to deliver interesting content and product offerings,
  • To improve the website,
  • To process transactions faster and more efficiently,
  • To generate quicker responses to your customer service inquiries,
  • To administer a contest, promotion, survey or other site feature,
  • To ask for ratings and reviews of products or services, and;
  • To follow up with you after inquiries thru live chat, email or phone.

Protection of information

The Bamboo Factory website uses Hyper Text Transfer Protocol Secure (HTTPS) and malware scanning on a regular basis to check for known vulnerabilities and security holes in order to make your visit as safe as possible. The Bamboo Factory implements a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of all sensitive information.

Your personal information is held behind secured networks. Only a limited number of persons have special access to such systems in order to process your transactions. All personnel with access to secure systems are required to keep confidential the information contained therein.

All sensitive financial information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a secure gateway provider and are not stored or processed on our servers.


The Bamboo Factory uses cookies to enable the website and its related service provider systems to recognise your browser and capture and remember certain information, if you allow their use. We use cookies to, among others:

  • Help remember and process the items in the shopping cart,
  • Understand and save user preferences for future visits, and;
  • Compile aggregate data about site traffic and site interaction so that we can continue to provide a better overall website experience.

The Bamboo Factory may also use trusted third-party services that track such information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to block all cookies through your browser settings. Check your browser's Help Menu to learn the correct way to modify your cookie preferences.

Please note that blocking cookies will cause some website features to be disabled. This affects the performance of the website and limits your browsing experience. You may, however, still be able to place orders.


Google's advertising requirements are nicely summed up by Google's Advertising Principles. These principles have been put in place to provide a positive experience for users. You can read the complete ploicy here:

Google is a third-party vendor that uses cookies to serve ads on The Bamboo Factory website. Google uses the DART cookie, which enables it to serve ads to our users based on previous visits to our website and other websites on the Internet. Users may opt-out of seeing personalised ads at any time.

The Bamboo Factory, along with third-party vendors such as Google, uses first-party cookies (e.g. Google Analytics) and third-party cookies (e.g DoubleClick) and other third-party identifiers together to collect data on user interactions with ad impressions and other ad service functions as they relate to the website.

Privacy Policy changes

Any changes in our privacy policy will be noted on this page or otherwise communicated on our website. Be sure to check back often to stay updated on these changes.

Changes in your personal information

You can make changes to your personal information at anytime by sending us an email, calling us, or by logging in to your account and updating the information there.

Privacy and Electronic Communications Regulations - The EC Directive

The EC Directive of 2003 states that any direct marketing via telephone or email is against the law unless prior consent of the subscriber has been given.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests,
  • Process orders and send information and updates pertaining to orders,
  • Send you additional information related to your product and/or service, and;
  • Send emails regarding available products and promotions after the original transaction has been completed.

To comply with the EC Directive, we agree to:

  • Refrain from using misleading subject lines or email addresses,
  • Include the physical address of our business or site headquarters,
  • Monitor third-party email marketing services for compliance, if one is used, and;
  • Allow users to unsubscribe at anytime if they wish by using the unsubscribe link at the bottom of each email or by contacting us for assistance.

Contact Us

If you have any questions regarding this privacy policy and any privacy concerns not explicitly stated here, please do not hesitate to contact us via the website, by post or by phone using the information below:


Updated by The Bamboo Factory on November 16,, 2017