Payment and Security

Product prices reflected on The Bamboo Factory website are accurate and include the current UK VAT or sales tax. As of the moment, bamboo products are priced under the pound sterling (£) currency.

We have taken the necessary steps to make sure payment security and privacy for all orders made at The Bamboo Factory. Sharing your bank or credit card account details is not in our interest while respecting your privacy to sensitive information is.

Paypal

The Bamboo Factory is PayPal Verified to offer the best payment security. PayPal is our most popular payment method. You may also pay by credit card through PayPal and enjoy the same level of payment security. Please note that we only ship to the confirmed shipping PayPal address that is listed on the account as part of ensuring your payment security.

Promotion codes or coupons must be entered at cart checkout before clicking on the PayPal payment link. Since your PayPal password is private, orders made online can only be paid online and not via telephone.

Credit Card

All major credit cards and debit cards (Visa, MasterCard, American Express, Maestro) are accepted for payment. We do not accept gift cards. We will ship only to the confirmed shipping address listed on your credit card account. You may list your preferred shipping address as an Alternate Shipping Address with your credit card company prior to placing your order.

To give you better payment security, The Bamboo Factory complies with PCI standards and uses the most secure SSL certificate. We do not store your credit card data on our website.


Before paying, always ensure that the page you are on is Hyper Text Transfer Protocol Secured (HTTPS), and that it is the official checkout page of The Bamboo Factory. This will help you maintain payment security.

Amazon Checkout

You can now pay via your Amazon Checkout account. Simply click the Amazon Checkout option when placing your order and follow the steps to complete your payment.

Wire Transfer

We accept payments via bank wire transfer. Your orders will be shipped as soon as we receive your payment. We will reserve your orders for 3 working days pending this confirmation. If the payment is not received within this period, your orders will be canceled and returned to our stock.

If you have any concerns or questions about our payment methods or payment security, please don’t hesitate to contact us to speak to our friendly customer support team.