Bamboo FAQ

The following are the most commonly asked questions about our products and services.

Payment and Security Bamboo FAQ

1. What are your payment methods?

We accept all major credit cards (Visa, MasterCard, Delta, Maestro, American Express) and PayPal payments. Please see our Payment & Security page for more information.

2. Is your payment system safe and secure?

Yes. We use one of the top payment systems to provide a worry-free shopping experience. We also comply with PCI security standards so your payment information is safe.

Additionally, we enable SSL certificates on our website to protect it from phishing activities. We conduct regular antivirus scans and apply security updates on an ongoing basis for your protection.

3. Do you save my credit card information?

No, we do not save any credit card details. We only require this information when you confirm your purchase.

4. Does my choice of payment method influence my order's delivery speed?

No, your choice of payment is unrelated to the speed of delivery. once payment has been confirmed, we forward orders to our dispatch team for processing within 24 hours.

5. Is the product price inclusive of VAT?

Yes, all prices include applicable VAT charges. Certain items are VAT exempt per UK laws.

Shipment and Delivery Bamboo FAQ

1. How much is the shipping within the UK?

Shipping within the UK is FREE.

2. Do you ship internationally?

Yes, we ship to all locations. International shipping rates vary depending on the location. For specifics, please contact our support team.

3. Do you offer free shipping on international orders?

There is a charge for international shipping at the moment. This is because we partner with courier services that ensure your bamboo products are handled with care and delivered on time at a reasonable cost.

4. Can I track my orders?

Yes. Once our dispatch team has processed your order and it is sent to our courier, we send you an email with the tracking number.

For international orders, some companies partner with a local courier in your country. In this situation you may receive an additional tracking number once your order has been forwarded to them. If you have any questions, please let us know.

5. How long will it take for my orders to reach me?

For orders within the United Kingdom, we offer next-day delivery. For international orders, the period may differ depending on the destination country.

Before placing an order, please check with our customer support team on the delivery period for your country. If you require your bamboo products by a certain date, we recommend placing your orders in advance or opting for expedited delivery.

Returns and Exchanges Bamboo FAQ

1. Can I return an item?

While we take extra care to ensure our products are of the highest quality, there may be times when you are not 100% satisfied. If so, please contact our support team. You may also check our Return Policy for more details.

2. Can I return or replace a product gifted to me?

Yes, you may return any product as long as you can provide us with a copy of the invoice. In these cases, our normal return and exchange policies apply. If you’re not sure how to proceed, please call our customer support team.

3. Can I exchange an item for one different than the original purchase?

Yes. Please email us with the complete details of your desired exchange, and we will get back to you regarding the process. You may also check our Return Policy for more details.

4. Can I get a refund instead of an exchange?

If your return is processed within 30 days of your purchase, you can get a full refund. After 30 days, please contact us about applying for an exchange or store credit.

Our Products Bamboo FAQ

1. What other products do you offer besides bamboo pillows?

We offer a wide range of bamboo products. We are also constantly looking for innovative products to add to our growing inventory.

2. What makes bamboo cloth better than cotton?

Cotton has some great advantages. However, the benefits of using bamboo outweigh them. To learn more about the advantages of bamboo, read our About Us page.

3. Does bamboo fabric shrink?

Yes, but the shrinkage factor is far less than cotton. Also, our bamboo products undergo quality processing to minimise the shrinkage factor so you can wash and use your items immediately.

4. What are the product lifespans of your products?

We are confident in the quality of our bamboo products. Therefore, we provide after-sales guarantees for reasonable periods of time which comfortably cover the lifespan of each product. Please contact us for more information about specific product lifetimes and guarantees.

5. What’s the right way to care for my new bamboo products?

You can check out our Bamboo Care and Wash Guide for instructions on caring for your bamboo items. We also include a care tag on each product with specific instructions. Please read these carefully before washing or using your products to maintain its lifespan.

General Questions Bamboo FAQ

1. Where can I send my items for return?

You can check the contact page for our address. Each item also comes with a prepaid return slip for your convenience.

2. How can I contact you for questions not listed above?

We have a dedicated support team available during business hours to answer any questions or concerns you may have.