The following are the most commonly asked questions about our products and services.
Payment and Security Bamboo FAQ
1. What are your payment methods?
We accept all major credit cards (Visa, MasterCard, Delta, Maestro, American Express) and PayPal payments. Please see our Payment & Security page for more information.
2. Is your payment system safe and secure?
Yes. We use only the best payment system to give you a worry-free shopping experience. We also comply with PCI security standards so your payment information is safe.
Additionally, we use SSL certificates on our website to protect it from phishing activities. We conduct regular antivirus scans as well and apply security updates for your protection.
3. Do you save my credit card information on your site?
No, we do not save any credit card details and only require this information when you confirm your purchase.
4. Will my choice of payment method influence the delivery speed of my order?
No, your choice of payment is unrelated to speed of delivery where payment has been confirmed. Once confirmed, we forward orders to our dispatch team for processing within 24 hours.
5. Are price inclusive of VAT?
Yes, all prices include the applicable VAT charges. Certain items are VAT exempt per UK laws.
Shipment and Delivery Bamboo FAQ
1. How much is the shipping fee for delivery within the UK?
Shipping within the UK is FREE.
2. Do you ship internationally?
Yes, we ship to all locations. International shipping rates will vary depending on the location. For specifics, please contact our support team.
3. Do you offer free shipping on international orders?
There is a charge for international shipping at the moment, but we partner with courier services that will ensure your bamboo products are handled with care and are delivered on time at reasonable cost.
4. Can I track my orders?
Yes. Once our dispatch team has processed your order and it is sent to our courier, we will send you an email with the tracking number.
For international orders, some couriers may partner with a local courier in your country and may give you an additional tracking number once your order has been forwarded to them. If you have any questions, please let us know.
5. How long will it take for my orders to reach me?
For orders within the United Kingdom, we offer next-day delivery. For international orders, the period may differ, depending on the destination country.
Before placing an order, please check with our customer support team on the delivery period for your country. If you’re going to need your bamboo products by a certain date, we recommend placing your orders in advance, or opting for expedited delivery.
Returns and Exchanges Bamboo FAQ
1. Can I return an item?
While we take extra care to ensure our products are of high quality, there may be times when you are not 100% satisfied. If so, please contact our support team. You may also check our Return Policy for more details.
2. Can I return or replace a product that was gifted to me?
Yes, you may return any product as long as you can provide us a copy of the invoice. Please note that our normal return and exchange policies apply. If you’re not sure how to proceed, please call our customer support team.
3. Can I exchange an item for an item not similar to the one I originally purchased?
4. Can I get a refund instead of an exchange?
If your return is processed within 30 days of your purchase, you can get a full refund. After 30 days, please contact us about applying for an exchange or store credit.
Our Products Bamboo FAQ
1. What other products do you offer besides bamboo pillows?
We offer a wide range of bamboo products. We are also constantly looking for innovative products to add to our growing inventory of bamboo products.
2. What makes bamboo cloth better than cotton?
While cotton has some great advantages, the benefits of using bamboo outweigh those of cotton. To learn more about the advantages of bamboo, read About Us.
3. Does bamboo fabric shrink?
Yes, but the shrinkage factor is far less than cotton. Also, our bamboo products undergo prior quality processing to minimise the shrinkage factor so you can wash and use your items immediately.
4. What product lifespans do your bamboo items have?
We are confident in our product quality and therefore provide guarantees for reasonable periods of time after purchase that comfortably cover the lifespan of each particular product. Please contact us for more information about specific product lifetimes and guarantees.
5. What’s the right way to care my new bamboo products?
You can check out our Bamboo Care and Wash Guide for instructions on caring for your bamboo items. We also include a care tag on each product for specific care instructions. Please read them carefully before washing or using your products to take full advantage of each product’s lifespan.
General Questions Bamboo FAQ
1. Where can I send my items for return?
You can check our contact page for our address. Each item also comes with a prepaid return slip for your convenience.