At The Bamboo Factory, your personal experience continues even after you’ve received your purchased items. First-rate after sale support is always our top priority. We stand by our commitment to excellent service and customer satisfaction.

Our local after sale support team is dedicated to providing you with assistance for troubleshooting your order delivery, and to offering proactive solutions to any concerns you may have upon receiving your purchased product.  

The after sale support team is available to guide you through various processes such as product assembly, warranty compliance, and returns, exchanges and refunds.  Whatever your concern, please contact us through email, phone or chat, and our team will be ready to share useful tips and provide help towards resolving your concerns.