After-Sale Support

At The Bamboo Factory, your personal experience continues even after you’ve received your purchases. First-rate, after-sale support is always our top priority. We stand by our commitment to excellent service and customer satisfaction.

Our local after-sale support team is dedicated to providing you with assistance to troubleshoot your order delivery and to offer proactive solutions to any concerns you may have upon its receipt.  

The after-sale support team is available to guide you through various processes such as product assembly, warranty compliance, returns, exchanges, and refunds.  Whatever your concern, please contact us through email, phone, or chat. Our team is ready to share useful tips and assist in the resolution of your concerns.